Customer Experience Associate
Role Overview
The Customer Experience Associate works in TD Canada Trust's branch-facing personal and commercial banking business.
The team serves existing and prospective customers through service transactions, information, advice, and referrals.
Key Skills for This Role
Full Job Posting
Role and department
The Customer Experience Associate works in TD Canada Trust's branch-facing personal and commercial banking business.
The team serves existing and prospective customers through service transactions, information, advice, and referrals.
Pay details
- The stated pay range is $22.50–$28.33 CAD; the description does not specify a pay cadence.
Hours
- The posting lists 15 hours.
Role responsibilities
- Process customer financial transactions accurately and according to procedures and regulations.
- Assess customer needs, recommend banking solutions, and resolve or escalate concerns.
- Promote banking products, complete business processes, support team effectiveness, and identify operational improvements.
Job requirements
- High school diploma and/or at least 1 year of relevant experience.
- An undergraduate degree or equivalent is an asset.
- Requires strong administrative, organizational, planning, time-management, communication, and detail-oriented skills.
- Requires hands-on knowledge of Word, Excel, Outlook, and the internet.
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