Customer Experience Associate

WHO WE ARE

Qualifications

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
• 1+ year(s) experience in a retail sales position.
• Efficient time management skills.
• Ability to multi-task and manage multiple projects at once.
• Standing and walking for prolonged periods of time.
• Ability to lift and move 25lbs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
• Ability to stand and walk for prolonged periods of time.
• Strong communicator
• Team-player
• Self-starter
• Adaptive and resourceful
• Personable and welcoming
• Energetic
• Consistent positive energy
• Only permanent positions are eligible for commission(s)

Preferred Qualifications

• 1+ year(s) in customer service roles, preferred but not required.
• 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.

Responsibilities

• Primary Responsibilities:
• Communicate with the Management team for overall responsibilities and directions on projects and tasks.
• Greet, assist, and provide best-in-class customer service to all Kith customers.
• Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience.
• Under the direction of the Management team, efficiently complete cashier responsibilities including but not limited to, cash handling, processing returns and Mobile POS transactions.
• Provide friendly, professional, and accurate service at the registers.
• Partner with the Management team to execute action plans in the most efficient way possible.
• Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
• Efficiently complete assigned tasks and responsibilities during each shift, that can be scheduled before, during and after the store’s hours of operations.
• Assist in completion and accuracy of any/all operational tasks, as business needs.
• Support sales floor replenishment, stockroom organization and the upkeep of visual standards, before, after and during the store’s hours of operations.
• Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.
• Properly communicate sell-through, to ensure product availability.
• Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
• Special Projects/Tasks:
• Aid during any Visual initiatives, as needed.
• Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business.