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Customer Experience Associate
Cabinet Office, Government of Japan
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Customer serviceCustomer experienceCustomer inquiry handlingCustomer interaction recordkeepingCustomer feedback gatheringDigital communication tools
Role Overview
Support a positive, seamless, and consistent customer experience throughout the customer journey.
Handle customer inquiries and concerns, provide product and service information, and ensure customer needs are addressed professionally.
Key Skills for This Role
Customer serviceCustomer experienceCustomer inquiry handlingCustomer interaction recordkeepingCustomer feedback gatheringDigital communication tools
Full Job Posting
Role description
Support a positive, seamless, and consistent customer experience throughout the customer journey.
Handle customer inquiries and concerns, provide product and service information, and ensure customer needs are addressed professionally.
Responsibilities
- Support customer engagement initiatives and maintain accurate interaction records.
- Gather customer feedback, monitor satisfaction, and identify opportunities to improve service quality.
- Coordinate with internal teams to resolve customer issues.
- Contribute to initiatives that strengthen customer loyalty and retention.
Qualifications
- Excellent verbal and written communication, interpersonal, and customer service skills.
- Good problem-solving and conflict-resolution skills; ability to understand customer needs and provide appropriate solutions.
- Strong organization and attention to detail, with the ability to manage multiple inquiries and prioritize tasks.
- Familiarity with digital communication tools and customer management systems.
- Ability to collaborate across teams, with a positive attitude, adaptability, and willingness to learn.
- Commitment to customer satisfaction, service quality, and professional integrity.
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