Customer Experience and Growth Intern

About This Role

Calling all truly AWESOME people!

About Stranger Soccer Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role And Responsibilities he selected candidate(s) will be a key member of a small team working at Stranger Soccer UAE, carrying out various initiatives related to game hosting, player experience, community engagement, and growth of the local football network. The position will work closely with the UAE Business Owner and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent, providing opportunities to take on increasing levels of responsibility as Stranger Soccer expands its international presence.

Key Responsibilities

• Game Hosting & Customer Experience
• Serve as an Official Host for selected football games weekly across Dubai and/or Abu Dhabi
• Ensure players have a smooth, fun, and safe game experience
• Represent the Stranger Soccer brand on the ground
• Collect player feedback to continuously improve the experience
• Daily Operations Support
• Assist with scheduling, logistics coordination, and venue communication
• Support marketing, customer service, and game operations tasks
• Help onboard new players and respond to inquiries
• Assist in recruiting, screening, and onboarding new Official Hosts
• Support scheduling and ensure proper venue coverage
• Operations Improvement
• Identify inefficiencies in booking, hosting, or player engagement processes
• Propose actionable solutions to streamline operations and improve consistency
• Analyse feedback and trends to recommend operational enhancements
• Game Experience Development
• Observe games and recommend enhancements (format tweaks, warm-ups, engagement activities, post-game processes)
• Research best practices from sports, fitness, and hospitality industries to elevate the UAE experience
• Growth & Expansion Initiatives
• Contribute ideas and mini-projects to increase player acquisition and retention
• Assist in researching football communities, universities, corporates, and potential partners in Dubai & Abu Dhabi
• Support promotional events, community activations, and social content
• Cross-Functional Exposure
• Collaborate with the UAE Business Owner and Singapore HQ team
• Gain insight into how a fast-growing sports-tech brand expands internationally

What You Will Gain

• Hands-on experience in running a real, consumer-facing sports business
• Confidence in hosting and leading player groups
• Operational, customer service, and growth marketing exposure
• Insights into brand expansion in international markets
• Opportunities to contribute ideas that directly impact the UAE business

Requirements

• Positive, proactive "can-do" attitude
• Comfortable interacting with customers and leading groups
• Strong interest in football (required)
• Hospitality, events, or sports management experience is a plus
• Must be based in UAE, with availability to travel regularly within your emirate
• Hospitality experience a PLUS