Customer Engineer Thermal

About the Role

Key Responsibilities

• Perform installation, commissioning, and start-up of precision cooling and thermal management systems, including CRAC/CRAH units, chillers, condensers, and related infrastructure.
• Execute scheduled preventive and predictive maintenance in accordance with OEM standards and customer SLAs.
• Diagnose and resolve complex thermal system faults, including issues with refrigeration circuits, controls, and BMS integration.
• Provide technical support and emergency response for critical data center and telecom environments across KSA.
• Extend field support to the broader Middle East region (UAE, Qatar, Bahrain, Kuwait, Iraq) on a rotational or as-needed basis.
• Prepare and submit detailed service reports, site assessments, and recommendations.
• Coordinate with the regional service delivery team, project managers, and channel partners to ensure seamless service execution.
• Support warranty claims, spare parts identification, and escalation management.
• Maintain compliance with local health, safety, and environmental regulations.
• Mentor and provide on-the-job training to junior engineers and channel partner technicians.
• Required Experience and Attributes
• 2-5 years of experience in a relevant field.
• Self-driven with the ability to work independently in remote or customer-facing environments.
• Strong problem-solving and analytical skills.
• Excellent communication and customer relationship management abilities.
• Adaptable to working in high-temperature outdoor conditions typical of the Gulf region.
• Commitment to safety and quality standards.
• Work Location
• This position is based in Riyadh, Saudi Arabia, with responsibilities extending across the KSA region and secondary support to the wider Middle East.