Customer Engagement Specialist
Role Overview
Working with our well-established Service Team, you will be responsible for building and maintaining strong relationships with our key customers to ensure they are receiving a service that meets their needs and that Alsco is achieving its growth targets. Our customers vary from Hotels, Restaurants, Shops, Schools, Hospitals, Aged Care facilities, and more.
Full Job Posting
The Company
27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.
The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
Why You Should Join Us
Competitive salary package
Permanent full time role, job security working for a market leading company. COVID Proof and essential services during COVID time
Immerse career progression opportunity within the organisation
Great team culture and supporting manager
You will be provided with company phone, laptop and car
About the Role
Working with our well-established Service Team, you will be responsible for building and maintaining strong relationships with our key customers to ensure they are receiving a service that meets their needs and that Alsco is achieving its growth targets. Our customers vary from Hotels, Restaurants, Shops, Schools, Hospitals, Aged Care facilities, and more.
In this role you will be
Performing key account visits and actively maintaining good client relationships
Resolving customer service problems and complaints
Supporting the sales team with on-boarding new customers
Reporting, and maintaining accurate records, as per branch guidelines
Working closely with the Service Delivery team members to ensure service levels are being maintained to the right quality standard
You will be provided with a car to enable you to complete regular customer visits. You will enjoy interacting with other people regularly and pride yourself on representing Alsco with customers and the community.
Key skills and experience required
- 1+ year key account management or customer service experiences required
- Proficient understanding of office applications; MS Word, Excel & Outlook
- A valid driving licence
- Excellent communication and interpersonal skills
- Your excellent time management, written and verbal communication skills will assist you in achieving your weekly KPIs and our ambitious growth targets.
- Previous account management experience is essential.
- If this position sounds like the right opportunity for you then click the ‘Apply for this job’ button to submit your application. We look forward to receiving your application.
- As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves proof of COVID-19 vaccination, drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.
- Alsco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.
- Agencies please note: Alsco is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Alsco via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Alsco. No fee will be paid in the event the candidate is hired by Alsco as a result of the referral or through other means.
About Alsco Uniforms
Global provider of uniform and linen rental services.
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