Customer Engagement Lead

At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers.

Our purpose is to shape a world where people and communities thrive, and we achieve this by bringing together talented people who are passionate about making a difference.

As a Customer Engagement Lead , you'll play a pivotal role in driving customer engagement and lead generation across our Mobile Lending business.

You will design and deliver customer engagement programs, create compelling content, and work closely with key stakeholders to support business growth and enhance the customer experience.

This is an exciting opportunity for someone who enjoys combining strategy, creativity, stakeholder management and data-driven decision-making to deliver measurable outcomes.

Role Type: Permanent, Full-time role Role Location: L5A/833 Collins St Victoria, Dockland 3008 Work Hours: 40 hours/week What will your day look like?

In this role, you will: Develop and manage Mobile Lending's customer engagement roadmap, campaign calendar and delivery plans.

Lead end-to-end customer engagement initiatives, from planning and content creation through to launch and performance measurement.

Create clear, engaging and customer-focused content across multiple channels.

Partner with Marketing, Digital, Product, Data and Distribution teams to deliver lead-generation activities that support business growth.

Monitor campaign performance and customer insights to identify opportunities for optimisation and continuous improvement.

Manage priorities, timelines, approvals, risks and stakeholder communications across multiple initiatives.

Ensure all customer engagement activities align with ANZ's privacy, compliance, brand and regulatory requirements.

What will you bring?

We're looking for someone who can build strong relationships, influence outcomes and deliver engaging customer experiences.

You'll bring: Experience developing and managing customer engagement, communications or campaign programs.

Strong content creation and communication skills, with the ability to simplify complex information for different audiences.

Proven stakeholder management and business partnering capabilities.

using customer and performance insights to drive better engagement and business outcomes.

Strong planning, organisation and project management skills, with the ability to manage competing priorities.

A customer-first mindset and sound understanding of governance, risk and compliance requirements.

Bonus Points For Experience within financial services, home lending or another highly regulated industry.

Knowledge of CRM, marketing automation, digital analytics or campaign management platforms.

with lead generation, customer journeys, sales funnels and conversion optimisation.

establishing new engagement programs, governance frameworks or content processes.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact.

You'll feel it too.

Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things.

That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.

We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.

That's because we're committed to building a workplace that reflects the diversity of the communities we serve.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers .

You can apply for this role by visiting ANZ Careers and searching for reference number 126070 .

Job Posting End Date 06/11/2026, 11.59pm, (Melbourne Australia)