Customer Education Lead
Full Job Posting
Must have:
- 3+ years in instructional design, customer education, or enablement at a B2B SaaS company
- Experience creating customer-facing content that drives measurable adoption
- Demonstrated success linking education programs to business outcomes (adoption, time-to-value, renewals)
- Strong project management and collaboration skills across Customer Success, Product, and Marketing
- Excellent writing, organization, and presentation skills
Nice to Have:
Experience with technical B2B products, especially engineering tools (CAD, PLM, DevOps, etc.)
Hands-on experience with LMS platforms (e.g., Skilljar, Docebo, Thought Industries) or course authoring tools (e.g., Articulate Rise, Camtasia, Adobe Creative Suite)
Proven ability to design for scale, blending asynchronous and live learning formats
Background in customer marketing, enablement, or customer community
You’ll Thrive at CoLab If You
Are energized by building systems from scratch and bringing clarity to ambiguity
Are passionate about helping people learn, adopt, and succeed
See education as a strategic lever for customer and business outcomes
Love partnering cross-functionally and connecting dots between Product, Success, and Marketing
Are motivated by measurable impact: you care about activation, usage, and renewal metrics
About CoLab Software
CoLab Software provides a design review platform that uses AI to help engineering teams capture feedback, run virtual reviews, and iterate on hardware designs faster.
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