Customer Delivery Software Architect

About the Role

What You'll Do

• Own the end-to-end software architecture for network automation, orchestration, assurance, observability, and AI-enabled operational solutions.
• Translate business and operational requirements into architecture blueprints, technical roadmaps, integration patterns, data models, APIs, and engineering backlogs.
• Design secure, modular, scalable solutions integrating network platforms with systems such as Cisco Crosswork.
• Establish engineering standards covering source control, automated testing, CI/CD, observability, documentation, release management, security, and software lifecycle governance.
• Guide engineering teams through solution design and delivery, conducting architecture reviews and ensuring implementations meet functional and non-functional requirements.
• Lead and influence global cross-functional teams including PMs, PgMs, SDMs, CEs, TLs, and customer stakeholders.
• Define practical approaches for applying AI and analytics to anomaly detection, operational insight, decision support, and workflow automation.
• Build reusable frameworks, reference architectures, and best practices while mentoring engineers.

Minimum Qualifications

• Bachelor's degree with 12 or more years of relevant experience; master's degree with 8 or more years; PhD with 5 or more years; or equivalent relevant work experience.
• Extensive experience designing and delivering enterprise-grade software, automation, orchestration, or systems-integration solutions.
• Strong proficiency in software architecture principles, distributed systems, API design, event-driven architectures, data modelling, and integration patterns.
• Hands-on experience with Python or a comparable programming language, APIs, Git, automated testing, CI/CD, containers, and modern development practices.
• Experience architecting solutions that integrate network infrastructure, operational platforms, telemetry, data, and business workflows.
• Understanding of AI/ML concepts and their practical application to automation, analytics, and operational use cases.
• Demonstrated ability to lead cross-functional engineering teams and communicate with technical and executive stakeholders.
• Experience with Cisco NSO or comparable orchestration platforms, including service modelling, lifecycle management, device integration, and reusable automation components.

Preferred Qualifications

• Experience in telecommunications, service-provider, or other large-scale mission-critical environments.
• Knowledge of network orchestration, assurance, observability, and automation platforms including Cisco Crosswork.
• Experience establishing engineering governance and reusable automation frameworks across multiple teams.
• Familiarity with cloud-native architectures, microservices, Kubernetes, streaming technologies, data platforms, and AIOps.
• Understanding of responsible AI, data governance, model lifecycle management, and security-by-design.
• Experience mentoring software engineers and helping organizations adopt modern software-engineering practices.

Work Details

• Nature of work: Onsite full time.
• Hours of work: 48 hours per week.

Benefits

• Healthcare and Insurance.
• Employee Stock Purchase program.
• Flexible Spending Benefit.
• Flex and Schooling Allowances and more.

Application Window

• Application start and end date: 27th October for 4-5 weeks.