Customer Content Specialist

Responsibilities

• Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions.
• In this role, specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.
• PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role. Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.
• What we are looking for:
• Team player who is self-driven to exceed core metrics and department goals
• Someone looking to work collaboratively with others within a hybrid work setting
• An individual with a passion for customer service who finds fulfillment in helping others
• A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
• 1+ years of experience in content creation, customer service, or related field required
• BA degree in a communication-related field required
• Knowledge of SEO, AEO, GEO and content best practices desired
• Expertise in PowerPoint, Canva, and public speaking a plus
• Overtime and holiday coverage may be required based on business needs