Customer Consultant

Job Description

Key responsibilities:

• Be the first point of contact for all inbound customer enquiries relating to Aegon Financial Planning services and products.
• Seek to resolve customer complaints where possible using agreed and appropriate processes and procedures.
• Identify Customers’ needs outside of the core enquiry by promoting further and appropriate products and services.
• Stepping outside of role to support department on projects.
• We’d love to hear from you if:
• You have PC skills to navigate multiple systems efficiently whilst speaking to our members.
• You have an awareness of risks associated with in the Financial Services Industry.
• You’ve got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing)
• You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
• What’s in it for you?
• We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
• A discretionary bonus, depending on personal and company performance
• 34 days leave per year (including bank holidays, pro-rated for part-time)
• We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.
• To find out more about what to expect at Aegon, visit our careers site.
• We're looking for talented individuals who are ready to make a real impact. If you're excited about new challenges and want to work with a team that values your skills, apply today!
• The legal bits
• We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. You will be required to attend our Farnborough office to complete your right-to-work and identity verification checks along with a credit and credit record check, as well as providing satisfactory references.
• Equal Opportunity Employer:
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.