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Customer Communications Officer

Scottish Government
Edinburgh, GBR
Full-time
Entry
Hybrid
GBP 34936-37894 yearly / year
Discovered 3 weeks ago

Full Job Posting

Responsibilities

  • Responsibilities
  • Undertaking extensive stakeholder engagement with public sector, external organisations, communications representatives, and departments, ensuring activity is joined up via collaborative working. (20%)
  • Ensuring partnership activity is delivered inclusively and communications are accessible. (20%)
  • Lead the client/communication work stream for inflight buildings. T asks will include monitoring and managing, the team Inbox; triaging emails to colleagues, responding to various types of correspondence, and providing contributions to FMQs and PQs. (25%)
  • Ensure there is accurate, quality/consistent messaging with internal and external stakeholders that support the wider programmes vision and values. (20%)
  • Provide overall support to the wider team by attending meetings with internal and external stakeholders including taking the secretariat roles as required. (10%)
  • Any add-hoc duties commensurate to your grade and role. (5%)
  • Success Profile
  • Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on.
  • Technical / Professional Skills:
  • Insight
  • Ideas
  • Implementation
  • Impact
  • You can find out more about the skills required, here: Communications_competencies_framework.docx
  • Experience:
  • You may enter these roles with experience from within or outside of the civil service in a customer service or support role.
  • Communication skills and the ability to understand complex information and give clear explanations to customers are important.
  • Remaining calm in difficult situations and maintaining a professional manner.
  • Working pattern
  • This role is a permanent level transfer position.
  • This post is a full-time role, but we welcome applications from staff with different working patterns, proposed working patterns will be assessed against the business requirements for this post.
  • Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. Scottish Government staff in hybrid-compatible roles should aim to work in-person 40% of the time, either in an office or other agreed work location. If you have specific questions about the role you are applying for, please contact us.
  • Further Information
  • Further information about this opportunity is available from [email protected]

Qualifications

  • How to Apply
  • Please submit an Expression of Interest (maximum 500 words) outlining your suitability for the role, relevant skills and experience, and what you would bring to the team. Please align this to how you meet the behaviours, experience and technical skills listed in the Success Profile above.
  • Vacancies close at 23:59pm on Thursday 8 October.
  • Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
  • Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
  • If invited for further assessment, this will consist of an informal interview, scheduled for w/c TBC.
  • Recruitment Principles
  • As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
  • About us
  • The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
  • Our staff are part of the UK Civil Service observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
  • We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer .
  • As part of the UK Civil Service, we uphold the Civil Service Nationality Rules .
  • Security checks
  • Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
  • You can find out more about BPSS on the UK Government website , or read about the different levels of security checks in our Candidate Guide .
  • Equality statement
  • We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
  • Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
  • Further information
  • Find out more about our organisation, what we offer staff members and how to apply on our Careers Website .
  • Read our Candidate Guide for further information on our recruitment and application processes.
  • Apply before: 08/10/2026 (23:59). This role is open to substantive B1 grade staff from core SG only.

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