naukri
Customer Care Specialist – Freight & Logistics
ALIONZ GLOBAL SERVICES WLL
Doha, QAT
fulltime
Mid-Senior
3 months ago
Customer Care SpecialistFreight & Logisticsfreight forwardinglogistics industryaviation logisticsshipment monitoring
Free
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Customer Care SpecialistFreight & Logisticsfreight forwarding
About the Role
Interact with customers to secure orders, monitor shipments, ensure documentation, and maintain communication while coordinating with carriers and customs.
Key Skills for This Role
Customer Care SpecialistFreight & Logisticsfreight forwardinglogistics industryaviation logisticsshipment monitoring
Full Job Posting
Overview
- Proactively interacting with the customers to secure new orders.
- Monitor and expedite shipments to ensure timely movement and delivery of cargo.
- Closely follow up with carriers and service providers to prevent delays and resolve operational issues.
- Maintain regular communication with customers and provide shipment status updates.
- Ensure all documentation related to shipments is properly prepared and processed.
- Coordinate with customs clearance teams and other stakeholders when required.
- Maintain accurate shipment records and update internal systems accordingly.
- Operating from customer locations when required.
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