workday
Customer Care Specialist
Saia, Inc.
USA
Part-time
Mid
Onsite
Discovered 3 days ago
Role Overview
Supports terminal operations through clerical and customer service activities while ensuring shipment documentation is accurate, organized and properly processed.
Contributes to smooth daily operations by assisting with paperwork, recordkeeping and basic service requests.
Full Job Posting
Minimum Qualifications
- Must be at least 18 years of age.
- High school diploma or GED.
- Authorized to work in the United States.
- Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.
Preferred Qualifications
- Transportation, customer service, or related experience.
- Working knowledge of Microsoft Office.
- Work Conditions and Physical Demands
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works primarily in a terminal office environment with frequent computer and phone use.
- Sits for extended periods while performing data entry and administrative tasks.
- Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.
- Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.
- Occasionally lifts or carries office supplies or small packages up to 20 pounds.
- May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.
- Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.
- Pay Rate: $20.75 - $24.95 per hour, based on experience
- Benefits
- At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
- Make Your Move
- At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.
- Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Saia, Inc.
Trucking & Freight14500 employeesFounded 1924
Provider of less-than-truckload (LTL) transportation and logistics services.
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