Customer Care Solutions Analyst
Role Overview
The position analyzes business needs, identifies improvements, develops solutions, and coordinates cross-functional resources through implementation.
It leads change adoption and maintains departmental reporting and ad hoc analysis to inform decisions.
Key Skills for This Role
Full Job Posting
About SouthState
SouthState describes itself as a financial partner with community roots and a focus on helping customers move forward.
The company emphasizes trust, lasting relationships, excellence, team-member development, and recognized contributions.
Work arrangement and location eligibility
- This is a remote opportunity for candidates residing in Virginia, North Carolina, South Carolina, Georgia, Florida, Alabama, Texas, or Colorado.
Role overview
The position analyzes business needs, identifies improvements, develops solutions, and coordinates cross-functional resources through implementation.
It leads change adoption and maintains departmental reporting and ad hoc analysis to inform decisions.
Responsibilities
- Analyze processes for gaps, inefficiencies, risks, and opportunities to improve performance and customer experience.
- Recommend process, capability, technology, efficiency, and service-delivery improvements.
- Lead initiatives from concept through implementation, planning requirements, milestones, and progress monitoring.
- Coordinate stakeholders and resources, resolve barriers, and support execution.
- Lead change implementation, including communications, readiness, training coordination, and adoption support.
- Evaluate outcomes against success criteria and KPIs.
- Maintain reports, dashboards, and performance measures; conduct ad hoc analysis and develop actionable insights.
- Document processes, recommend enhancements, and partner with leaders on sustainable improvements.
Qualifications
- Bachelor's degree.
- 1–3 years of business analysis experience or equivalent experience.
- Strong knowledge of business analysis, process improvement, project management, and change management principles.
- Strong analytical and problem-solving ability, including interpreting data and developing insights.
- Project coordination, communication, and stakeholder management skills; ability to lead cross-functional initiatives.
- Proficiency in reporting, data visualization, and business technology tools.
Work environment
- Remote or hybrid work requires a secure, distraction-free setting and reliable cable or fiber internet connection.
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