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Customer Care Representative II

Quest Diagnostics
Dallas, USA
Full-time
Junior · 1+ years experience
Onsite
$20
Discovered 2 weeks ago

Full Job Posting

Required Qualifications

  • 1+ years of experience working in a call center handling a high volume of inbound calls.
  • 1+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.
  • Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
  • Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
  • Demonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
  • Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM – 8:00 PM ET. Your specific shift will be assigned after training ends.
  • Ability to commit to full-time attendance during training period with no absences.
  • Ability to be accountable and work independently.
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
  • Proficient conflict management skills including the ability to resolve stressful situations.
  • Must be 18 years or older.
  • Must be a high-school graduate or have a GED.
  • Bi-lingual, English and Spanish.

Preferred Qualifications

  • Bi-lingual, English and Spanish.

Responsibilities

  • Answer a high volume of calls from patients or their representatives, requiring you to evaluate and respond to all aspects of billing inquiries, including the ability to translate medical terminology into easy-to-understand information.
  • Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
  • Thorough navigation of the Quest Billing System and other applicable applications
  • Maintain tracking log of all patient contacts
  • Ability to perform additional projects or tasks based on business need
  • Maintain all compliance and HIPAA regulations at all times

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