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Customer Care Representative

Sutherland
Remote, CAN
Full-time
Entry
Remote
Discovered Yesterday

Full Job Posting

Company Description:

Sutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Apply and complete testing

Job Description:

Hourly Wage

Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities – 80% of our frontline leaders have been promoted from within

Monthly rewards & recognition programs

Employee Discounts

Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

  • Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
  • Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
  • Strong attention to detail and the ability to effectively multitask
  • High school diploma or GED; an Associate's degree is a plus.
  • Know your way around a PC with strong keyboard skills and basic MS Office knowledge.

Requirements to work from home

  • Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • A quiet and distraction-free, secure place to work.

Additional Information:

This job is open only those living in Canada, and you must reside and be authorized to work in the Canada in order to be considered for employment.

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