Customer Care Representative - Dental

Responsibilities

• Provides excellent service, information and support to patients and colleagues on the phone and in person.
• Manages dental appointment scheduling according to established procedures.
• When making appointments and at check in, ensures the accuracy of general patient information in the practice management system (Centricity).
• Communicates and supports patient with dental treatment costs.
• Responsible for referral management according to established procedures.
• Responsible for processing sliding fee applications according to established procedures.
• Supports patients and the medical team by accessing information, relaying requests and troubleshooting problems.
• Successfully adapts to changes in EHR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.