Customer Care Representative
Role Overview
Welcome customers courteously, answer calls efficiently, and provide support until they are attended to by the relevant personnel.
The role aims to enhance customer comfort and satisfaction.
Key Skills for This Role
Full Job Posting
Role overview
Welcome customers courteously, answer calls efficiently, and provide support until they are attended to by the relevant personnel.
The role aims to enhance customer comfort and satisfaction.
Responsibilities
- Participate in telemarketing activities during campaigns.
- Handle walk-in and telephone inquiries, provide information and guidance, and arrange service bookings.
- Welcome service customers, arrange seating, and keep them comfortable until attended to by a Service Advisor.
- Direct customers to the relevant advisor and help arrange prompt attention to reduce waiting time.
- Call customers to collect feedback on their visits to ATM.
- Support reception in managing courtesy vehicles.
- Maintain reception cleanliness, hygiene, and housekeeping standards.
Qualifications
- High school certificate required.
- 1–2 years of relevant experience required.
- Customer service skills or certification are advantageous.
- Exposure to a multicultural environment is listed as a qualification.
- Excellent communication skills and a well-groomed appearance with a pleasant personality.
Work arrangement
- The duties involve welcoming and assisting customers at a service reception and managing its reception area.
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