Customer Care Representative
Role Overview
The Customer Care Representative processes customer requests and supports contact-center operations.
The description also refers to overseeing daily routines and coaching and developing associates to improve performance.
Key Skills for This Role
Full Job Posting
Role summary
The Customer Care Representative processes customer requests and supports contact-center operations.
The description also refers to overseeing daily routines and coaching and developing associates to improve performance.
Role profile
- Communicates personnel, operational and product issues to the appropriate contact-center supervisor or manager.
- Processes customer requests accurately and efficiently and uses resolution options to meet customer expectations.
- Shares pertinent information with contact-center associates and communicates with company colleagues and business contacts.
- Participates in regular team and leadership meetings as required.
- Promotes teamwork and works safely, effectively and respectfully with associates.
Requirements
- High school certificate.
- Retail or sales background.
- English and Arabic speaker.
- Minimum one year of customer service experience.
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