Customer Care Expert

Reporting to your Team Leader and Supervisor, as a GARAGE/ DYNAMITE Customer Relationship Ambassador, you are the voice of the brand. You are genuine and you care about the people around you. Your mission is to create an unforgettable and personalized digital experience, building authentic, trust-worthy, and long-term relationships with our community while ensuring you are always one step ahead.

What You’ll Do

Digital Concierge : Deliver instant, elevated support across email and live chat, transforming simple interactions into a truly luxurious online experience.

Brand Devotion Curator : Handle service recovery, turning every challenge into a powerful loyalty moment with solutions that feel seamless, intentional, and distinctly VIP.

Experience Archivist : Keep every interaction documented with precision, ensuring the customer journey feels curated, not chaotic.

E‑Comm Muse : Serve as the ultimate personal shopper, guiding customers with expert confidence through products, promotions, returns, shipments, and exchanges.

Innovation Spotter : Identify gaps, elevate processes and support upgrades that make our service feel smoother, smarter, and unmistakably premium.

Project Chameleon : Step into special initiatives with adaptability and finesse, bringing that “I’ve got this handled” energy wherever it’s needed.

Service‑Driven : You’re energized by helping people, resolving situations with calm confidence and turning challenges into solutions that make someone’s experience memorable.

Empathetic Communicator : You explain things clearly, summarize complex info with ease and approach every interaction with genuine understanding and care.

Clear & Confident Writer : Your written communication is polished, professional and easy to understand in both French & English. for daily interactions with internal and external stakeholders.

Detail‑Sharp : Organized, attentive and able to juggle multiple tasks without losing your cool. You thrive in environments where precision matters.

Team‑Minded : You collaborate naturally, support your peers and adapt quickly to whatever the day brings.

Flexible : Your schedule is available for work days, sometimes evenings, weekends, holidays and you’re comfortable working 4 days onsite and 1 day from home.

Tech‑Confident : Strong computer skills come naturally to you and you navigate digital tools with ease.

Customer‑Obsessed : With 1+ years of Contact Centre experience, you understand what exceptional experience looks like and you deliver it consistently.

Educated & Prepared : You hold a college‑level diploma (DEC, technical diploma, or equivalent).

Bonus Points : Experience in retail, sales, or e‑commerce customer experience gives you an extra edge.