CUSTOMER CARE EXECUTIVE

Location: Bilaspur

Experience: 0 - 6 Years

Business Unit: Retail Branch Banking

Job Type: Permanent

Openings: 10

Customer Care Executive

Retail Branch Banking

Teller Authorizer and Branch Head

Operations and Customer Service, Individual Contributor

2.0

Ensure error-free operations and adherence to bank processes under the guidance of the Teller Authorizer and Branch Manager. Deliver superior customer service and cross-sell products to achieve branch profitability.

Complete operational tasks efficiently and accurately.

Monitor processes and ensure compliance with bank standards.

Prepare and submit required reports promptly.

Maintain records and ensure proper upkeep of systems and processes.

Manage lobby and queues for quality service. Resolve complaints within TATs, escalate as needed, and gather customer feedback. Ensure timely card loading and effective communication on complaint closures.

Identify and manage high transacting customers. Handle cash transactions, FX postings, gold sales, and prepaid cards. Act as custodian for teller box, cheque drop boxes, and vault. Ensure compliance with clearing, ATM, and large transaction processes. Monitor high-value accounts and transactions, file AML reports, and maintain suspense accounts. Submit CBDT schedules and ensure accurate record-keeping. Generate leads and cross-sell liability products, credit cards, gold bars, and Forex Plus cards.

Graduation/Post-Graduation.

IRDA for Life Insurance, POS for General Insurance, NISM V (A).

Banking product knowledge, team management, planning and organizing, communication, awareness of banking regulations.

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.