CUSTOMER CARE CENTER AGENT

Summary

Benefits of Joining SAM

• A dynamic company with an award-winning culture
• A clear path for advancement within our thriving company
• Competitive pay with bonus potential
• Paid holidays
• Paid time Off
• Paid maternity and paternity leave
• Comprehensive healthcare and 401(k) plan
• Short-Term & Long-Term Disability insurance
• Flexible Scheduling
• Tuition re-imbursement
• Dental Insurance
• Health Insurance
• Vision Insurance

Essential functions of the role that can be performed with or without reasonable accommodation.

Education and/or Experience Requirements

• 0-2 years of sales or customer service experience preferred
• Prior experience working in a call center and/or Self Storage environment preferred
• Strong communication skills; especially listening
• Ability to display empathy based on various customer situations
• Customer focused
• Ability to multitask
• Ability to stay calm even when presented with challenging or upset customers
• Computer and technology savvy
• Proficiency with MS Office Suite preferred
• High school diploma, general education degree, or equivalent
• Language Skills: Must be fluent in speaking and writing the English language.
• Work Hours: In a typical week, this position requires a minimum of 40 hours. Occasional overtime required. Availability to work some nights, weekends and holidays based on business needs.
• Work Environment: This work is performed remotely and requires a designated location free from background noise and distractions. It requires you to appear on live camera for customer interactions and business-related meetings. High speed internet access (100 Mbps minimum) and a secondary means (cell or landline) of communicating with management and other departments (in the event of equipment failure) are also required.
• SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.