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Customer Care Advisor (spare parts)

TVH
Sharjah, UAE
Full-time
Entry
Onsite
Discovered 3 weeks ago
Customer careCustomer supportParts salesMaterial handling equipmentIndustrial vehiclesConstruction equipment

Full Job Posting

Role overview

Customer Care Advisor serving as a first line of support for customer questions and requests in Sharjah.

The role focuses on customer care for parts and related customer and order matters.

Responsibilities

  • Act as the primary customer contact for offers, back orders, invoice questions, and complaints.
  • Handle customer questions and requests promptly and effectively; identify customer challenges and seek solutions.
  • Collaborate with TVH departments to support high customer satisfaction.
  • Signal and report bottlenecks within assigned processes.
  • Register and administer client information, documentation, complaints, and signals in relevant systems to maintain accurate client status information.

Profile

  • About 2–3 years of experience in a customer-oriented job.
  • Parts sales experience and/or relevant technical knowledge in material handling, industrial vehicles, or construction and agricultural equipment.
  • Strong customer-oriented thinking and behavior; solution-driven and persistent.
  • Good organizational skills, ability to set priorities, and a team-oriented approach.
  • Fluent English required; knowledge of Arabic is a strong plus.

About TVH

TVH is a global parts specialist for material handling, industrial vehicles, and construction and agricultural equipment.

The company describes a family atmosphere centered on clarity, mutual respect, kindness, open communication, and new ideas.

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