Customer Care Advisor

About Acacium Group

Qualifications

• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• High attention to detail.
• Experience in a customer service driven environment.
• Your Benefits
• Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.
• Time to recharge: Enjoy 25 days’ annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.
• Supporting your wellbeing: Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.
• Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.
• Save money every day: Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.
• Grow your career: You’ll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents
• Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You’ll also receive two paid volunteering days each year to support causes that matter to you.

Preferred Qualifications

• Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.