Customer Advisor

Are you looking to build a career centred around delivering exceptional customer service while developing new professional skills? Please note that you must live within an hour commute away from the Watford branch - WD18 0FQ Join Foxtons in Watford as a Customer Advisor and become part of a team that’s passionate about delivering exceptional service to landlords and tenants. Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we’ll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience. You’ll support a portfolio of residential properties, gaining hands-on experience while learning from industry experts. From day one, you’ll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career. What you’ll be doing: Providing excellent customer service to tenants and landlords throughout the tenancy journey Supporting with day-to-day administration and coordination of property matters Learning how to handle queries, resolve issues, and keep customers informed Assisting with maintenance requests and liaising with contractors Working closely with our local offices and specialist teams Building your knowledge of property processes, systems, and legislation We offer: Salary: £26,000 - £30,000 per annum, depending on experience Hybrid working: Flexibility to work from home once fully trained Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification Career Progression: Regular reviews and clear progression opportunities Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons-funded social events Volunteering: One paid day per year to support a cause you care about Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership Team Events: Christmas Party, Summer Sports Day, and regular socials Family Support: Enhanced parental leave and family-friendly policies Pension Scheme: Contributory pension to support your future

Providing excellent customer service to tenants and landlords throughout the tenancy journey

Supporting with day-to-day administration and coordination of property matters

Learning how to handle queries, resolve issues, and keep customers informed

Assisting with maintenance requests and liaising with contractors

Working closely with our local offices and specialist teams

Building your knowledge of property processes, systems, and legislation

Salary: £26,000 - £30,000 per annum, depending on experience

Hybrid working: Flexibility to work from home once fully trained

Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification

Career Progression: Regular reviews and clear progression opportunities

Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons-funded social events

Volunteering: One paid day per year to support a cause you care about

Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership

Team Events: Christmas Party, Summer Sports Day, and regular socials

Family Support: Enhanced parental leave and family-friendly policies

Pension Scheme: Contributory pension to support your future

A passion for customer service and helping people

Strong organisational and administrative skills

Excellent attention to detail

A proactive, positive attitude with the willingness to learn

Good problem-solving skills

No previous property management experience is required. Full training and ongoing support will be provided from day one. While experience in a customer service or administrative role is beneficial, it’s not essential.

What matters most is your motivation, your mindset, and your ambition to succeed. Bring that, and we’ll provide everything you need to build a successful career at Foxtons.