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Customer Account Manager

Calderys
Pittsburgh, USA
Full-time
Manager · 5+ years experience
Remote
Discovered 6 days ago

Full Job Posting

Responsibilities

  • Manage the Customer Relationship:
  • Facilitate the building and maintaining of the customer master file information in our system
  • Interacting with our credit team to define credit terms
  • The facilitation of the quoting process
  • Receiving orders
  • Facilitation of the Technical Process including the building & maintenance of items
  • Entering and maintenance of orders
  • The use of the material search tool
  • Using the CRM Tool as the single repository for maintaining customer interactions & information
  • Monitoring order status
  • Expediting orders as necessary
  • Providing order status updates to the customers.
  • Will “own” any & all JIT Supply Chain programs for their customers
  • Partner with the Commercial Team, Product Management, and Supply Planning on the quotation process & commercial opportunities
  • Acting as an Inside Sale’s person to routinely follow-up on quotations and perform a level of cold calling existing customers to perform check-ins on their business
  • Partner with Programs Managers on new program/major project opportunities.
  • Partner with the Sales Team, the Customers directly, and the Demand Planning Team on the forecasting process, as necessary
  • Where there are Re-order Point (ROP) Programs for make-to-stock items in place, the CAM will partner with Sales and Supply Planning to make forecast based adjustments to the ROP levers
  • Partner with Supply Planning and Plant Scheduling personnel on material availability, lead-times, order status, and expediting requests as necessary
  • Act as the point person to facilitate the resolution of disputes and customer complaints.
  • Monitoring and maintaining accuracy of critical system parameters-dates to ensure the accuracy of delivery metrics

Requirements

  • BA/BS degree preferred or equivalent practical experience
  • Requires computer operation skills including, proficiency in Microsoft Office Suite and Oracle ERP.
  • Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment
  • Excellent organization skills with accurate and precise attention to detail
  • Ability to multitask, prioritize and work independently
  • Ability to handle stressful situations in a professional manner
  • The Customer Account Manager requires 5+ years of customer service or supply chain experience in manufacturing.
  • Physical and Environmental Requirements
  • Physical Activity: Requires 1/3 to 2/3 of the time sitting and less than 1/3 of the time standing, walking, using hands and fingers, reaching, and speaking/hearing.
  • Lifting: Requires lifting up to 25 pounds less than 1/3 of time.
  • Vision: Requires accurate close and distance vision.
  • Environment: Requires more than 2/3 of the time working in an office setting with very limited exposure.
  • Noise: Requires exposure to moderate noise.

Preferred Qualifications

  • BA/BS degree preferred or equivalent practical experience

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