Customer Account Manager

Customer relationship management: Build trusted relationships with key customer technical, business and executive stakeholders, including partners. Work with Account Team leaders to define customer priorities and expand engagement beyond current Unified Support consumers. Partner with the Account Team to link Customer Success Plans (CSPs) to account plan priorities and develop bookable programs of work. Program delivery and orchestration: Lead program planning, prioritize engagements and run program reviews with customers and internal teams. Manage stakeholder expectations to deliver agreed outcomes. Cloud adoption and consumption acceleration: Own consumption milestones. Use data and customer feedback to find and remove adoption blockers, including security and compliance risks. Customer health and retention: Monitor health and churn signals across your portfolio. Mitigate risks early to keep customers satisfied and growing their cloud use. Work with technical specialists on complex scenarios such as ISV, cross-cloud and partner-led. Lead escalation management for delivery programs. Lead business value conversations with executives and influence senior stakeholders. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. Professional proficiency in English, with the ability to communicate effectively with customers, executives, and cross-functional stakeholders in both written and verbal business environments. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. 3+ years relevant work experience within customer industry. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.