workday
Customer Account Manager
CACI
Arlington, USA
Full-time
Manager
Onsite
Discovered 1 weeks ago
sharepoint
Key Skills for This Role
sharepoint
Full Job Posting
Responsibilities:
- Performs as an Customer Account Manager (CAM) for the DISA J6 Customer Request Coordination Division (CRCD) as the face to the customers for all Information Technology (IT) requirements. Each CAM is assigned a group of customer agencies that they will develop a long-term relationship with and get to know the customer, their business, and their objectives.
- The CAMs responsibilities include:
- Interacting with customers regularly to increase customer satisfaction and customer respect.
- Analyzing customer IT requirements for IT support and recommends preferred solution that optimizes engineering, management, and cost parameters.
- Taking ownership and managing the requirements from creation to completion.
- Coordinating with the customers service provider to satisfy a customer's IT requirements.
- Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
- Coordinating test and evaluation of hardware and software being considered for implementations.
- Utilizing DISA J6 policies, procedures, and toolsets to manage and satisfy customer IT requirements, including hardware, commercial software, and developed software.
- Reporting to management on all IT requirements on a regular basis and escalating requirements that need immediate attention and/or are high priority for customers.
- Qualifications: Required:
- Bachelor's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with a minimum of seven (7) years of related work experience.
- Minimum DOD Secret Clearance to start.
- Basic Information Technology understanding.
- Excellent communication skills, both oral and written.
- Strong organizational skills.
- Excellent customer service skills: includes product knowledge, communication and listening, problem-solving, professionalism, action-oriented task management (multi-tasking), and confidence.
- Must have good work ethics and show diligence in work performed.
- Must take initiative and ownership of customer requirements and tasks.
- Proficient in the use of Microsoft Office and web-based interfaces.
- Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support of hardware, software, networks, security, and life-cycle support.
- Experience in supporting large organizations (10000+ users).
- Experience in the analysis, design, implementation and support of large, complex, inter-networked systems.
- Experience with using MS Project, MS Visio, SharePoint, and Remedy.
- Experience supporting large Federal Government agencies, especially DoD and the Army.
- What You Can Expect:
- A culture of integrity.
- At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
- An environment of trust.
- CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
- A focus on continuous growth.
- Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
- Pay Range:
- There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
- The proposed salary range for this position is:
- $49,900 - $100,000
- CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualifications
- Bachelor's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with a minimum of seven (7) years of related work experience.
- Minimum DOD Secret Clearance to start.
- Basic Information Technology understanding.
- Excellent communication skills, both oral and written.
- Strong organizational skills.
- Excellent customer service skills: includes product knowledge, communication and listening, problem-solving, professionalism, action-oriented task management (multi-tasking), and confidence.
- Must have good work ethics and show diligence in work performed.
- Must take initiative and ownership of customer requirements and tasks.
- Proficient in the use of Microsoft Office and web-based interfaces.
- Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support of hardware, software, networks, security, and life-cycle support.
- Experience in supporting large organizations (10000+ users).
- Experience in the analysis, design, implementation and support of large, complex, inter-networked systems.
- Experience with using MS Project, MS Visio, SharePoint, and Remedy.
- Experience supporting large Federal Government agencies, especially DoD and the Army.
- A culture of integrity.
- At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
- An environment of trust.
- CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
- A focus on continuous growth.
- Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
- There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
- $49,900 - $100,000
- CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
About CACI
IT Services & Consulting27000 employeesFounded 1962
Provider of specialized IT and mission-critical government services.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at CACI
Technical Project Manager Intern - Summer 2027
High Point, USA
Discovered TodayPart-time
Sr. Program Financial Analyst
Sterling, USA
Discovered TodayFull-time
ComSec Custodian
Fayetteville, USA
Discovered TodayFull-time
Resource Operations Associate
National Harbor, USA
Discovered TodayFull-time
Paralegal
Washington, USA
Discovered TodayFull-time
Business Operations Specialist
Oklahoma City, USA
Discovered TodayFull-time
Enterprise Service Desk Team Manager
Oklahoma City, USA
Discovered TodayFull-time
Social Scientist, Senior
Fort Meade, USA
Discovered TodayFull-time