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Customer Account Administrator

Rhenus Group
Lutterworth, GBR
Full-time
Junior · 1+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

What You Bring:

  • Skills & knowledge
  • Excellent command of the English language, both written and spoken and good communication skills
  • Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)
  • Ability to prioritise tasks within a daily work allocation, defined timetable or routine
  • Accurate and reliable
  • Administration and organisation skills
  • Able to work as part of a team as well as on their own
  • The role would suit a person that has had at least one years’ experience in a similar role and environment.
  • Knowledge of the industry
  • Knowledge of principles and practices of organisation, planning, records management and general admin.

Qualifications

  • Skills & knowledge
  • Excellent command of the English language, both written and spoken and good communication skills
  • Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)
  • Ability to prioritise tasks within a daily work allocation, defined timetable or routine
  • Accurate and reliable
  • Administration and organisation skills
  • Able to work as part of a team as well as on their own
  • The role would suit a person that has had at least one years’ experience in a similar role and environment.
  • Knowledge of the industry
  • Knowledge of principles and practices of organisation, planning, records management and general admin.

Responsibilities

  • Liaise with customers on a day-to-day basis to provide support and advice on any queries.
  • Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
  • Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
  • Manage stock movements and transfers via WMS System.
  • Liaise with re-works to plan and cost any pre-retail requirements.
  • Gather data to produce invoices and deal with PO issues when required.
  • Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
  • Provide guidance, support and informal coaching to administrators and new colleagues.
  • Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
  • Able to apply vigilance and care in approach to work, judging when and who else to involve
  • Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

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