Custody Product Manager

Overview

Job Purpose

Key Responsibilities

• Client Relationship Management: Serve as the primary product and account manager for Direct Custody and Clearing clients, ensuring effective communication of market and service updates. Manage all client-related requests, including RFPs, SLAs, and DDQs.
• Strategic Business Support: Assist Custody product country heads in developing and executing the local business strategy, aligning with regional objectives
• Commercial Acumen including market research, competitive analysis, SWOT analysis, go-to-market strategy, product positioning, pricing strategy
• Business Growth & Risk Management: Drive business growth, competitive landscape, expand market share, and achieve revenue targets while maintaining robust risk management discipline.
• Market Insight & Strategy: Leverage customer, competitor, and industry insights to define strategies that enhance client experience and portfolio growth.
• Business Development: Actively pursue new business prospects, identify sales opportunities, and conceptualize new product offerings.
• Cross-functional Collaboration: Collaborate with Operations and Technology teams on regional and local process and product design and implementation. Contribute to budgeting and planning for strategic initiatives.
• Stakeholder Engagement: Cultivate strong relationships with internal stakeholders across operations, corporate banking, treasury, compliance, and legal.
• Service Excellence: Ensure superior service delivery and high client satisfaction through service excellence programs, identifying opportunities for added services, efficiency, and control enhancements.
• Market Infrastructure Engagement: Maintain close ties with local market infrastructures and champion initiatives to foster market development and attract foreign investment.
• Experience with data analysis & visualization including analyzing large datasets and translating complex data into actionable insights to drive informed decisions.
• Experience in post trade life cycle of digital assets, assets servicing, and tokenization of RWAs.
• Risk and Audit Management: Function as the first line of defense for business risk monitoring and control. manage internal and external audits, including ownership of action points and corrective action plans.
• Product Offering and Service Level: Guarantee top-tier service and product offerings for existing clients and target prospects.
• Regulatory Compliance: Monitor regulatory changes and assess their impact on custody offering.
• Advocacy and Thought Leadership: Engage in advocacy with market regulators and promote thought leadership within the industry.
• Ethical Risk Assessment: Consistently assess risk in business decisions, prioritize Citigroup's reputation, client and asset safeguarding, compliance with laws and regulations, ethical judgment, and transparent escalation/reporting of control issues

Knowledge/Experience

• +6 years experience in Custody and Securities Services
• Detailed understanding of the Direct Custody and Clearing and Investor services in Kuwait.
• Experience of dealing with local market infrastructure and regulators.
• Experience of working across multiple products/geographies

Qualifications

• University degree

• Arabic Speaker (preferred)

• SCA certified Custody