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Custody Operations - Client Facing Associate

JPMorgan Chase
Sydney, AUS
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Job responsibilities

  • Deliver high-quality custody client service support across a portfolio of institutional clients
  • Respond to client inquiries accurately and on time, coordinating end-to-end resolution across partners
  • Lead proactive client communication, including participation in periodic client review and due diligence meetings
  • Apply risk and control checks, escalate exceptions, and document outcomes to support a strong control environment
  • Analyze key performance indicators (KPIs) and operational metrics to identify recurring issues and improvement opportunities
  • Improve settlement timeliness and straight-through processing by partnering with operations and product stakeholders
  • Use approved digital and AI-assisted workflows to triage inquiries, draft responses, summarize themes, and surface automation opportunities (with appropriate controls)
  • Build strong working relationships across product, sales, account management, and global operations teams
  • Share knowledge, collaborate with teammates, and contribute to continuous learning and process standardization

Required qualifications, capabilities, and skills

  • 5 years of client-facing operations experience in custody, fund administration, asset management operations, or a closely related environment
  • Experience supporting global equity and fixed income settlement and post-trade operational processes
  • Experience supporting asset servicing activities (e.g., corporate actions and income processing) in an operations setting
  • Experience supporting cash and foreign exchange operational processes
  • Strong written and verbal communication skills, with experience supporting external financial services clients
  • Demonstrated attention to detail and disciplined follow-through in a controlled environment
  • Proven ability to use KPIs and metrics to drive measurable service or process improvements

Preferred qualifications, capabilities, and skills

  • Experience supporting institutional investment clients such as asset managers, investment managers, and retirement or pension funds
  • Experience supporting clients with complex operating models or multi-market custody coverage
  • Familiarity with straight-through processing concepts and common post-trade automation approaches
  • Comfort facilitating client meetings and translating feedback into actionable operational changes
  • Experience partnering effectively across product, sales, and operations stakeholders to deliver outcomes
  • Experience identifying root causes and implementing durable remediation plans
  • Experience using service management or workflow tools to track inquiries, trends, and client outcomes

About Company

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Company

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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