Cust Svc Rep IV

Position Overview

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Process customer orders, returns, and exchanges through SAP, ensuring accuracy and efficiency.
• Resolve customer complaints and issues, focusing on achieving a positive resolution.
• Provide product information, order status updates, and process billing inquiries.
• Maintain accurate customer records in SAP, including order histories and contact details.
• Collaborate with internal teams to ensure order fulfillment and resolve complex issues.
• Monitor and track orders to ensure on-time delivery.

Requirements

• Strong communication skills (written and verbal).
• Proficiency in SAP and order processing systems.
• Excellent problem-solving and multitasking abilities.
• Customer-focused with a professional demeanor.
• Previous experience in customer service and order processing is preferred.