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CS Content Designer

inDrive
New Delhi, IND
Full-time
Entry · 1+ years experience
Hybrid
Discovered 2 weeks ago

Full Job Posting

Key Responsibilities

  • Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
  • Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
  • Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
  • Help evolve content guidelines and standards.

Skills, Knowledge & Expertise

  • 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
  • Basic experience with analyzing support tickets or customer journey mapping (CJM).
  • Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
  • Experience with iterating and improving content based on feedback, research, and data.
  • Strong cross-functional collaboration skills.

Why join us

Help us challenge injustice by creating fair choices for millions of people across 47 countries.

Develop your professional skills with access to mentoring, career consulting, and learning programs.

Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.

Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

Work alongside people who take initiative, speak openly, and challenge themselves to grow.

Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.

Requirements

  • 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
  • Basic experience with analyzing support tickets or customer journey mapping (CJM).
  • Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
  • Experience with iterating and improving content based on feedback, research, and data.
  • Strong cross-functional collaboration skills.

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