CRM Project Manager Microsoft Dynamics Insurance Domain exp

Overview

CRM Project Manager

• to lead and deliver CRM initiatives in the insurance domain.
• The ideal candidate will have a strong technical and functional understanding of Microsoft Dynamics CRM and a proven track record of managing CRM projects from inception to successful delivery.
• This role demands both project management expertise and hands-on experience with Agile/Scrum methodologies.
• Any recognized project management certification (PMP, PRINCE2, or equivalent).

Core Responsibilities

• Deliver successful projects using
• Agile, Scrum, and Waterfall methodologies
• .
• Support the Program Manager in project design, planning, and execution.
• Manage, monitor, and track projects to ensure objectives, timelines, and budgets are on track (

Otobos

• ).
• Maintain risk and issue logs; proactively identify and mitigate risks.
• Prepare and maintain project dashboards and documentation; act as custodian for all project artifacts.
• Define and clarify roles and responsibilities for project team members to ensure alignment and accountability.

Scrum-Specific Responsibilities

• Facilitate daily
• standups
• and scrum ceremonies as needed.
• Assist in
• iteration/sprint planning
• , including task estimation and subtask creation; prevent scope creep.
• Participate in
• sprint reviews
• and capture feedback.
• Conduct
• retrospectives
• to identify areas for improvement and action items for future sprints.
• Administer the
• scrum board
• ; ensure all tasks are updated and tools function optimally.
• Conduct 1:1 meetings and team discussions to resolve task/process conflicts.
• Provide
• internal consulting
• on best practices for working with the scrum team.
• Report on progress, output cadence, and project metrics.
• Remove
• blockers
• and streamline processes to maintain team efficiency.

& Competencies

• Strong communication and stakeholder management skills at all levels.
• Excellent oral and written English communication.
• Ability to understand, manage, and exceed stakeholder expectations.
• Proven experience in leading and managing project teams.
• Strong problem-solving, pragmatic decision-making, and conflict-resolution skills.
• Collaborative mindset with both team members and stakeholders.
• Effective
• time management
• and ability to work under pressure.
• Proficiency with PM tools such as MS Project, Excel, Word, Visio, PowerP