CRM Officer
Role Overview
On-site CRM Officer role in Dubai, UAE, managing a customer portfolio and client communications throughout the ownership journey.
Coordinates customer inquiry resolution, real estate documentation, handovers, collections follow-up, and cross-departmental service.
The employer describes itself as a UAE real estate developer with more than 30 years of experience.
Key Skills for This Role
Full Job Posting
Role overview
On-site CRM Officer role in Dubai, UAE, managing a customer portfolio and client communications throughout the ownership journey.
Coordinates customer inquiry resolution, real estate documentation, handovers, collections follow-up, and cross-departmental service.
The employer describes itself as a UAE real estate developer with more than 30 years of experience.
Responsibilities
- Manage an assigned customer portfolio and handle inquiries, requests, complaints, and escalations through resolution.
- Maintain customer communication and timely follow-ups; manage multiple cases, records, and deadlines.
- Follow up on upcoming and overdue payments and coordinate payment arrangements.
- Review SOAs, payment plans, receipts, and payment-related queries; coordinate outstanding payment issues with Finance.
- Coordinate SPAs, addendums, Oqood registration, NOCs, and other customer documents.
- Support resale transactions, mortgage-related requests, and early settlements.
- Coordinate with Registration and relevant teams to process customer requests.
- Coordinate snagging, handover readiness, key collection, and utilities activation.
- Support service-charge queries with Community Management.
- Work with Finance, Registration, Projects, Community Management, and other internal stakeholders to resolve cases.
- Maintain customer and case records in Salesforce or an equivalent CRM.
- Use AI tools and tracking methods to improve follow-up, reporting, and workflow efficiency; monitor pending cases and escalations.
Experience and qualifications
- 2–4 years of UAE real estate experience, preferably in developer-side CRM, post-sales, or client relations.
- Strong practical knowledge of post-sales operations in the UAE property development sector.
- Experience with collections, payment plans, SOAs, SPAs, Oqood, NOCs, resale, mortgages, and property handovers.
- Proficiency in Salesforce or equivalent CRM platform.
- Strong written and verbal English communication skills.
- Working knowledge of AI tools and customer case tracking.
- Ability to manage high volumes independently, with strong organization, coordination, and problem-solving skills.
- Customer-focused, accountable, detail-oriented, and able to handle confidential information discreetly.
- Proficiency in MS Office Suite: Word, Excel, PowerPoint, and Outlook.
- Bachelor's degree or equivalent in Business Administration or a related field is stated as required, though listed under “Preferred.”
Additional skills
- Strong planning, time management, interpersonal, and cross-functional collaboration skills.
- Able to manage multiple tasks and maintain service standards in a fast-paced environment.
Benefits
- Career development and learning opportunities.
- Collaborative and inclusive work environment.
- Competitive salary and benefits package; no salary amount or cadence is specified.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career