CRM & Marketing Automation
we're hiring for Currently: UAE-based pioneer delivering customer-centric experiences and unparalleled opportunities through cutting-edge technology, with six innovative tech ventures across the globe.
Skills
About This Role
Overview
About the company we're hiring for Currently:
UAE-based pioneer delivering customer-centric experiences and unparalleled opportunities through cutting-edge technology, with six innovative tech ventures across the globe.
Job Summary
The ideal candidate will be responsible for managing CRM platforms, improving customer engagement, driving data-driven decision-making, and aligning CRM initiatives with sales and marketing goals.
CRM Strategy & Management
- Lead the development and execution of CRM strategies to improve customer acquisition, retention, and lifecycle value
- Own end-to-end CRM operations including data management, segmentation, workflows, and automation
- Ensure CRM systems are aligned with business objectives and customer journeys
Data & Analytics
- Analyze customer data to identify insights, trends, and opportunities for growth
- Develop dashboards and reports for sales, marketing, and leadership teams
- Ensure CRM data accuracy, hygiene, and compliance with data policies
Cross-Functional Collaboration
- Partner with Sales, Marketing, Customer Support, and Product teams to optimize CRM usage
- Support campaign planning, lead nurturing, and pipeline management
- Act as the primary CRM point of contact across the organization
Process Improvement & Automation
- Design and implement CRM workflows, lead scoring models, and automation
- Improve customer communication through personalized and targeted messaging
- Identify and implement system enhancements and integrations
Leadership & Training
- Train and support internal teams on CRM best practices
- Develop CRM documentation, SOPs, and usage guidelines
- Monitor user adoption and continuously improve CRM effectiveness
Required Qualifications
- Bachelors degree in Business, Marketing, IT, or a related field
- 8 plus years of experience working with CRM platforms (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics)
- Strong understanding of customer lifecycle management and CRM best practices
- Experience in CRM analytics, reporting, and dashboard creation.
Experience
6-12 years
Days
Monday to Friday
Benefits
- Health insurance for employee & family
- Annual Ticket
- 24 Annual leaves on year completion
- Bonus - performance based
- Annual increment
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