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CRM MANAGER
Torrepueblo
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 4 days ago
Customer relationship managementCRM platformsCustomer data analysisCustomer databasesReporting toolsCustomer engagement strategy
Role Overview
Oversee CRM strategies to improve customer engagement and strengthen long-term customer loyalty.
Use customer data and targeted communications to improve satisfaction and retention.
Key Skills for This Role
Customer relationship managementCRM platformsCustomer data analysisCustomer databasesReporting toolsCustomer engagement strategy
Full Job Posting
Role description
Oversee CRM strategies to improve customer engagement and strengthen long-term customer loyalty.
Use customer data and targeted communications to improve satisfaction and retention.
Responsibilities
- Manage CRM systems and analyze customer data.
- Develop targeted communication strategies and identify customer-satisfaction and retention opportunities.
- Collaborate with sales, marketing, and customer service teams to optimize customer journeys.
- Monitor campaign performance and support consistent customer experiences.
- Use data-driven insights to support business growth and operational efficiency.
Qualifications
- Strong analytical, organizational, and problem-solving skills; understanding of CRM principles.
- Ability to interpret customer data, identify engagement trends, develop customer-focused strategies, and evaluate performance.
- Familiarity with CRM platforms, customer databases, and reporting tools.
- Excellent communication and interpersonal skills; ability to coordinate projects and collaborate across departments.
- Strong attention to detail, data accuracy, customer satisfaction, and continuous improvement.
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