CRM Manager
Role Overview
Customer Service Manager in the Customer Relationship Management department at Ribbons Jewellery.
The role leads client relationships and service from initial enquiry through long-term engagement.
The role description states 2 to 4 years of experience.
Key Skills for This Role
Full Job Posting
Role overview
Customer Service Manager in the Customer Relationship Management department at Ribbons Jewellery.
The role leads client relationships and service from initial enquiry through long-term engagement.
The role description states 2 to 4 years of experience.
About Ribbons Jewellery
Ribbons Jewellery is a fine jewellery house based in New Delhi, offering diamond, bridal, everyday, fusion polki, sapphire, eternity band, and gold collections.
The company creates bespoke solitaires and made-to-order designs and partners with architects and designers on special projects.
Responsibilities
- Own the end-to-end client experience and connect with prospective clients through calls, texts, and social media.
- Oversee prompt, courteous social media responses and personalise client communications, including thank-you notes and milestone greetings.
- Coordinate payment follow-ups, documentation, deliveries, cleaning, repairs, resizing, and regular maintenance requests.
- Handle escalated complaints and build client reviews and referrals.
- Maintain architect and designer relationships, gather project feedback, and develop future opportunities.
- Keep CRM records accurate, track service trends and feedback, and share insights with management.
- Segment clients and run VIP and loyalty programmes, including rewards and exclusive previews.
- Coordinate with sales to identify appropriate opportunities to reconnect with past clients.
Candidate requirements
- 2 to 4 years of experience in CRM, customer service, or client servicing.
- Excellent written and spoken English is essential for calls, emails, and personalised correspondence.
- Comfort with CRM tools and basic office software; Salesforce and HubSpot are examples of CRM tools.
- Jewellery, luxury retail, or design industry experience is advantageous.
- The candidate should be courteous, patient, confident, organised, detail-oriented, adaptable, and accountable.
Compensation and benefits
- Pay is ₹30,000 to ₹50,000 per month; the description also states salary is based on industry standards and experience, with a guaranteed increase over previous drawn salary.
- Benefits include commuter assistance, leave encashment, paid sick time, and Provident Fund.
Workplace
- Work location is in person.
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