CRM Manager

We’re Hiring: CRM Manager

Mid-Level – Senior Level

Crm Manager

• to lead customer relationship management strategy, systems, and lifecycle programs.
• The ideal candidate will manage CRM platforms, design customer engagement journeys, optimize segmentation strategies, and improve retention, loyalty, and revenue growth through personalized, data-driven communication.
• 🚀 Key Responsibilities
• Develop and execute CRM strategies aligned with customer lifecycle objectives, retention goals, and revenue growth targets
• Manage CRM platforms and systems, ensuring data accuracy, system optimization, and effective integration with marketing and sales tools
• Design and implement customer segmentation models, personalization strategies, and automated communication workflows
• Collaborate with marketing, sales, customer success, product, and data teams to enhance customer engagement and lifecycle performance
• Develop and manage customer journeys including onboarding, activation, retention, loyalty, and win-back campaigns
• Monitor key performance indicators (KPIs) including customer retention, churn rate, engagement rates, customer lifetime value (CLV), conversion rates, and campaign performance
• Analyze customer data, behavioral insights, and market trends to identify opportunities for improved targeting and personalization
• Manage CRM campaigns across email, SMS, push notifications, in-app messaging, and other digital channels
• Ensure data governance, compliance, privacy standards, and CRM best practices are maintained across all systems
• Optimize CRM automation, workflows, lead scoring models, and reporting dashboards
• Manage CRM budgets, vendor relationships, technology platforms, and system enhancements
• Prepare CRM performance reports, dashboards, insights, and strategic recommendations for senior leadership
• Lead continuous improvement initiatives to enhance customer experience, engagement, and lifecycle value
• Mentor CRM specialists, analysts, and marketing automation teams while promoting a data-driven and customer-focused culture
• ✅ Requirements
• Bachelor's degree in Marketing, Business Administration, Data Analytics, Information Systems, or a related field preferred
• Professional certifications in CRM, Digital Marketing, Marketing Automation, Data Analytics, or equivalent are advantageous
• 5+ years of experience in CRM management, customer lifecycle marketing, marketing automation, or related roles
• 2+ years of experience managing CRM platforms, customer engagement programs, or lifecycle marketing strategies preferred
• Strong understanding of CRM systems, customer segmentation, lifecycle marketing, data analytics, and marketing automation principles
• Experience with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar tools
• Familiarity with marketing automation tools, data visualization platforms, A/B testing, and analytics systems
• Strong analytical, strategic thinking, communication, and problem-solving skills
• Excellent stakeholder management, collaboration, and presentation abilities
• Ability to translate customer data into actionable engagement and revenue growth strategies
• Ability to work independently in a remote environment

🌟 What We Offer

• Fully remote work opportunity within the United Arab Emirates
• Competitive compensation package
• Professional development and CRM leadership growth opportunities
• Exposure to customer experience innovation, lifecycle marketing, digital transformation, and data-driven growth initiatives
• Flexible and collaborative work environment
• Supportive culture focused on customer success, innovation, collaboration, and continuous improvement
• Opportunity to shape customer relationships and drive long-term business growth
• Clear career progression within CRM management, customer experience leadership, marketing leadership, and commercial strategy functions