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CRM MANAGER
SarvaaX
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Customer relationship managementCRM platformsCustomer databasesReporting toolsCustomer data analysisCustomer engagement strategy
Role Overview
The CRM Manager oversees customer relationship management strategies to improve customer engagement and strengthen long-term loyalty.
Key Skills for This Role
Customer relationship managementCRM platformsCustomer databasesReporting toolsCustomer data analysisCustomer engagement strategy
Full Job Posting
Role description
The CRM Manager oversees customer relationship management strategies to improve customer engagement and strengthen long-term loyalty.
Responsibilities
- Manage CRM systems and analyze customer data.
- Develop targeted communication strategies and identify ways to improve customer satisfaction and retention.
- Collaborate with sales, marketing, and customer service teams to optimize customer journeys.
- Monitor campaign performance and support consistent customer experiences.
- Use data-driven insights to support business growth and improve operational efficiency.
Qualifications
- Strong analytical, organizational, and problem-solving skills.
- Good understanding of customer relationship management principles.
- Ability to interpret customer data and identify engagement trends.
- Excellent communication and interpersonal skills.
- Familiarity with CRM platforms, customer databases, and reporting tools.
- Ability to develop customer-focused strategies and evaluate performance.
- Attention to detail, data accuracy, project coordination, and cross-department collaboration.
- Proactive mindset focused on customer satisfaction and continuous improvement.
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