CRM Lead

Who We Are

Requirements

• Your Role in Our Mission
• We have a growing trader base and data scattered across systems. Too many traders go quiet after month one — not because the product failed them, but because we weren't in their corner. You'll change that.
• This isn't a "manage the newsletter" role. It's a "design how we talk to every trader at every stage" role — built from scratch, run at scale.
• If that excites you, read on.
• How You'll Make an Impact
• Build the Foundation → Audit existing platforms, data feeds, and automation — document what's there and what's missing. → Select and implement the right CRM tech stack with data and engineering. → Create a unified customer data model built for segmentation, personalisation, and reporting.
• Own the Full Lifecycle → Design onboarding journeys that convert registered users into active funded traders within 30 days. → Build retention and re-engagement programs that move the needle in the first two quarters. → Develop loyalty logic that deepens trader engagement over time — not one-off campaigns.
• Lead CRM Strategy → Define the CRM roadmap — what we build, in what order, and why. → Set KPIs that matter: funded traders, activity rates, reactivations — not open rates. → Report to leadership monthly with clarity.
• Drive Alignment → Work with Product, Data, and Growth to ensure CRM is integrated, not siloed.
• What You Bring → You've built CRM programs before — not just managed them. → You own platforms end-to-end: segmentation, automation, A/B testing, deliverability. → You think in journeys, not campaigns. → You can translate data into decisions — SQL basics, cohort thinking, funnel analysis. → You've managed a direct report or led a cross-functional workstream. → Fintech or trading experience is a genuine advantage.
• Your Journey after Applying
• 30 minute HR interview with the Talent Acquisition team member
• 45 minute Problem Solving Interview session
• 60-minute Bar Raiser Interview session
• Why Join NEXT
• At NEXT Ventures, performance is more than numbers — it’s the pulse that drives innovation and impact. Join us to architect a world‐class leadership support function that enables our executives to operate at their highest level. Be part of the team that turns ambition into achievement and potential into performance. Your next chapter in global leadership support begins here.