CRM Business Functional Tester
Skills
About This Role
We're Hiring: CRM Business Functional Tester
Are you someone who speaks both "business" and "tech"?
We're looking for a CRM Functional Tester who can turn complex business workflows into air-tight test cases — and make sure nothing slips through the cracks before it reaches end users.
Unlike a pure technical tester, this role is all about business logic, workflows, and user experience.
What You'll Do
✅ Analyze BRDs & FSDs — build test plans with full traceability to business requirements
✅ Functional & E2E Testing — Lead Management, Opportunity tracking, Case Management, Campaign automation
✅ Data Integrity & Integration — verify data flows, RBAC permissions, and dashboard accuracy
✅ Defect Management — log bugs in Jira/Azure DevOps, run regression tests, communicate business impact
✅ UAT Support — guide stakeholders, prepare test data, translate tech findings into plain language
️ What You'll Need
- Hands-on CRM testing: Salesforce, MS Dynamics 365, or SAP/Oracle CRM (non-negotiable)
- Tools: Jira, Selenium, Postman, Zephyr, Azure DevOps
- Basic SQL for database verification
- Agile/Scrum mindset and strong SDLC understanding
- ISTQB / Salesforce Admin / Dynamics 365 certifications are a big plus
Experience
2–5 years in software testing, with 1–2 years specifically in CRM environments.
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