CRM Analyst

Overview

CRM Analyst

Key Responsibilities

• Administer, configure, and maintain the company CRM (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics, or similar)
• Manage CRM users, roles, permissions, and access controls
• Maintain accurate lead and client data through imports, updates, and data cleansing
• Monitor and maintain CRM workflows, including lead management, follow-ups, and sales pipelines
• Create and update dashboards, reports, and performance metrics for management
• Support sales and marketing teams with CRM automation, campaign tracking, and reporting
• Train users on CRM best practices and ensure proper data entry
• Assist with CRM integrations with ERP, marketing, and property management systems
• Ensure data privacy, compliance, and security according to company policy.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, IT, Computer Science, or related field
• 2–4 years of hands-on experience as a CRM Administrator or similar role
• Proven experience managing at least one CRM platform (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics)
• Strong skills in data management, reporting, dashboards, and workflow optimization
• Proficiency in Microsoft Excel and Google Sheets
• Excellent analytical, organizational, and problem-solving skills
• Ability to train and support non-technical users
• UAE experience is required; experience in real estate, property management, or brokerage is highly preferred
• Fluency in Arabic is required.