CRM & Agentic AI Transformation

Role overview

Responsibilities

• Evaluate CRM platforms, customer journeys, and workflows; develop improvements aligned with business objectives.
• Design AI use cases for lead qualification, customer support, task automation, and workflow orchestration; coordinate CRM integrations with tools, APIs, and knowledge bases.
• Map processes into technical specifications; improve data quality, segmentation, reporting, and information management.
• Collaborate on testing, deployment, monitoring, and refinement of AI agents and automated workflows; establish human review and governance controls.
• Track performance indicators, prepare documentation and training materials, support change adoption, and research practical technology improvements.

Requirements

• Relevant experience in CRM management, digital transformation, business analysis, workflow automation, or technology implementation; 3+ years is preferred.
• A bachelor's degree or equivalent in Business, Information Systems, Computer Science, or a related discipline is preferred.
• Familiarity with Salesforce, HubSpot, Microsoft Dynamics 365, or an equivalent CRM; understanding of AI agents, LLMs, prompt engineering, workflow automation, and APIs.
• Power Automate, Zapier, Make, or similar tools are advantageous.
• Strong analytical, process-mapping, coordination, stakeholder, communication, and independent-working skills.
• Awareness of data privacy, information security, responsible AI, and automation governance; ability to translate business needs into measurable solutions.

Work arrangement

• The description explicitly states fully remote work in the United Arab Emirates.

What the employer offers

• Flexible part-time work and opportunities to contribute to CRM and AI transformation projects.
• Exposure to emerging AI technologies, a collaborative learning environment, and the opportunity to improve customer-focused business processes.