Critical Environment Program Manager

Role overview

Datacenter operations

• Ensure compliance with datacenter business-unit and service-level policies.
• Engage appropriate teams and resources to execute tasks and projects; manage programs in the area of responsibility.
• Adhere to budgets and manage costs; follow safety and security policies and report concerns promptly.
• Participate in root cause analysis as appropriate.

Service delivery

• Maximize critical-environment availability and operational efficiency at leased datacenters with landlord partners.
• Oversee daily operations and maintenance of mechanical and electrical equipment, including MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation.
• Reduce high-impact and human-error critical-environment incidents year over year; deliver cost- and energy-efficiency initiatives.
• Support datacenter emergency preparedness and response plans and escalate facilities issues.
• Coordinate, plan, schedule, and supervise critical-environment audits and compliance verification.
• Report and analyze power, temperature, relative humidity, and SLA monitoring.
• Build working relationships with engineering groups and landlord partners, including contributing to MBRs and QBRs.
• Share best practices with regional and global peers across the datacenter portfolio.

Teamwork and ownership

• Share best practices and help others learn role processes and procedures; provide mentorship on specific expertise.
• Seek training aligned with business needs and career goals; suggest maintenance risk reductions and scheduling improvements.
• Contribute constructively to team meetings and cross-disciplinary collaboration.
• Take accountability for end-to-end service quality, including availability, safety, security, and customer experience; escalate issues to the appropriate owner.

Qualifications

• High school diploma or equivalent and at least 2 years of datacenter or other critical-environment facility experience; alternatively, at least 3 years of industry experience and college coursework.
• Must pass Microsoft's Cloud Background Check upon hire or transfer and every two years thereafter.
• Preferred: 3 or more years in critical-environment infrastructure such as UPS, generators, or AHUs.
• Preferred: bachelor's degree or technical college certification in mechanical or electrical engineering and/or services.
• Preferred: experience with large-scale critical-environment projects.
• Preferred: experience operating IT infrastructure such as servers, SANs, or networking.

Company context