Crisis Response Coordinator

Role overview

Crisis response operations

• Carry out and record readiness checks for systems, communications, activation checklists, call trees, contact data and physical setup.
• Set up the Crisis Management Centre, maintain incident logs, circulate situation reports and coordinate staffing call-outs during activations.
• Maintain activation-to-closure records, including information required for billing.
• Maintain client-specific response plans, notification arrangements and contact data.

Documentation and deployment

• Maintain SOPs, processes, forms, templates and Crisis Management Centre records under version control and coordinate scheduled reviews.
• Draft documentation updates after operational, commercial or regulatory changes.
• Arrange responder call-outs, travel, visas, cargo and customs documentation, accommodation, communications and on-site administration.
• Maintain responder availability, competency and training currency.

Exercises, reviews and compliance

• Support Crisis Management Centre exercises and training, including materials, administration and debrief records.
• Prepare post-incident and post-exercise review notes and track resulting actions to closure.
• Provide records and information for internal, client and certification audits.
• Support risk register and business continuity plan reviews and relevant health, safety, aviation and data protection compliance.

Deployment expectations

• Deploy in supporting functions, including alongside responders at remote sites, when operational needs require.
• Be prepared for deployment cycles of up to 21 days and support client exercises as required.

Required qualifications and experience

• Experience in operations, coordination, logistics, control room or administrative support.
• Strong organisation, accurate record keeping and precise procedure-following under time pressure.
• Strong written and verbal communication skills.
• Ability to work in office, warehouse or disaster field environments.
• Proficiency with Microsoft Office and confidence learning operational systems and databases.
• Ability to work independently while contributing effectively as a team player.

Desirable experience

• Experience in emergency response, crisis management, control room or another 24/7 operational environment.
• Experience arranging international travel at short notice.
• Relevant qualification or continuing professional development in emergency response, disaster management or crisis intervention.
• Additional language relevant to the Europe and Africa region.

AI and digital competency