Crisis Communications And Issues Management Specialist

Overview

Duties

• and Responsibilities
• As the successful candidate you will be required to perform the following:
• Update the Crisis Communications Manual on a monthly basis, gain approval, and prepare copies for management on a quarterly basis.
• Assist business lines with their Crisis Communications manuals & training requirements.
• Ensure that the Media room is running and updated with current technology and equipment.
• Conduct weekly video conference testing in collaboration with other functions.
• Respond to incidents or issues that have the potential to damage the Company's reputation.
• Prepare communications as needed during an incident or threat to the Company's brand.
• Support Corporate Communication strategic initiatives by developing and maintaining a crisis plan.
• Prioritize and manage multiple projects and initiatives within a busy media team.
• Leverage available enterprise data and research (e.g. corporate reputation tracking data and stakeholder insights) to inform future communication strategies, content creation and engagement.
• Develop KPIs and metrics to measure the effectiveness and impact of crisis communications strategies.
• Provide functional support and advice on crisis media issues to senior leaders in the organization.
• Attend cross functional crisis drills, provide support and ensure accountability reporting on outcomes of attendance and participation at such events.
• Support the Company's crisis communications activities, crisis preparedness, and media handling during crisis incidents.