Crisis Administrative & Staff Scheduling Coordinator (Located in Windsor)

Location: On-Site Youth Crisis Stabilization Unit

Job Summary

The Administrative & Staff Scheduling Coordinator supports the daily operations of a youth crisis stabilization unit by managing administrative functions and coordinating staff schedules for an on-site, 24/7 care environment. This role is critical to maintaining appropriate staffing levels, ensuring regulatory compliance, and supporting a safe, structured, and therapeutic environment for youth in crisis.

Key Responsibilities

Administrative Responsibilities

Perform administrative duties, including data entry, maintenance, filing, and report preparation

Maintain confidential youth, staff, and program records in compliance with HIPAA and agency policies

Answer phones, emails, and internal communications professionally and discreetly

Assist leadership with documentation, audits, incident reports, and regulatory compliance

Support onboarding paperwork and credential tracking for staff

Maintain organized office systems in a fast-paced, high-acuity environment

Staff Scheduling Responsibilities

Develop and maintain staff schedules for a 24/7 residential youth program

Ensure staffing ratios meet licensing, safety, and program requirements

Coordinate coverage for callouts, shift changes, overtime, and emergency staffing needs

Communicate schedules clearly to direct care, clinical, and support staff

Track attendance, leave, and staffing trends; report concerns to management

Collaborate with supervisors to plan coverage during high-risk or high-acuity periods

Safety & Environment

Support a trauma-informed, youth-centered environment

Always maintain professionalism and confidentiality

Follow all safety protocols and emergency procedures

Work collaboratively with clinical and direct-care teams

Qualifications & Skills

High school diploma or equivalent required; associate degree or higher preferred

Experience in administrative support and staff scheduling, preferably in healthcare, behavioral health, or residential youth services

Strong organizational skills and ability to prioritize in a crisis-driven environment

Excellent communication, problem-solving, and conflict-resolution skills

Proficiency with scheduling systems, electronic records, and office software

Ability to remain calm and professional under pressure.

Benefits:

Competitive salary and benefits package.

Professional development opportunities.

Supportive and collaborative work environment.

Opportunities for clinical supervision and training.

Medical and dental

Retirement

Tuition discount-South University

Aflac

Working Advantage – shopping discount

and others

Submit a cover letter and resume via Indeed, or on our job board at www.wtcsb.org . ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. WTCSB is a drug, alcohol, & smoke free workplace. Visit our website, www.wtcsb.org , for more information or email [email protected] .

WTCSB is an equal opportunity employer