Crew Member

RESPONSIBILITIES:

• This section describes the essential functions of this role but is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.
• General Responsibilities (All Stations)
• Deliver a safe and positive guest experience at all times.
• Follow and enforce park safety rules and operational procedures.
• Maintain cleanliness and organization of assigned areas.
• Communicate clearly and professionally with guests and team members.
• Adapt to changing business demands and station assignments.
• Demonstrate teamwork, accountability, and professionalism during each shift.
• Station-Specific Responsibilities
• Actively supervise attractions to ensure guest safety.
• Enforce safety rules consistently and respectfully.
• Identify and address unsafe behavior promptly.
• Assist with emergency response procedures as trained.
• Welcome guests and provide directional assistance.
• Support guest flow and traffic management.
• Maintain cleanliness of public areas and high-touch surfaces.
• Monitor waiver completion and wristband compliance where applicable.
• Lead birthday parties and group events from start to finish.
• Manage event timelines and transitions.
• Deliver structured activities and high-energy guest engagement.
• Coordinate food and room setup.
• Prepare party rooms and materials prior to events.
• Confirm party details and package inclusions.
• Support seamless coordination between departments.
• Address minor concerns and escalate when appropriate.
• Take and process guest orders accurately using POS systems.
• Provide product knowledge and suggest add-ons appropriately.
• Maintain a clean and organized service area.
• Follow cash-handling procedures.
• Prepare food and beverages according to brand standards.
• Follow food safety and sanitation protocols.
• Monitor inventory levels and communicate needs.
• Maintain a clean prep and kitchen area.
• Greet and check in guests efficiently.
• Assist with waivers, ticket purchases, and memberships.
• Serve as a brand ambassador by recommending memberships or enhancements that elevate the guest experience.
• Address guest questions and concerns professionally.
• Complete required onboarding and safety certifications.
• Participate in ongoing skill development.
• Demonstrate coachability and commitment to continuous improvement.
• Assist with in-park promotions and local community events.
• Encourage participation in surveys or promotional campaigns.
• Represent the brand positively in all interactions.

Court Monitor

Greeter / Park Support

Party Host

Party Coordinator

Café Front of House (FOH)

Café Back of House (BOH)

Front Desk (Sales)

Park Training

Marketing Support

QUALIFICATIONS:

• Must be 16 years of age or older.
• Availability to work evenings, weekends, and holidays as business needs require.
• Ability to follow safety procedures and operational guidelines.
• Ability to work in a fast-paced, high-energy environment.
• Previous customer service or hospitality experience is preferred but not required.
• Foundational competencies include –
• Positive and professional attitude.
• Strong verbal communication skills.
• Coachability and openness to feedback.
• Reliability and punctuality.
• Team-oriented mindset.
• Initiative and willingness to take ownership of assigned tasks.
• Ability to remain calm and respectful in busy or high-energy situations.
• Basic comfort with technology, including POS systems and scheduling tools.
• No formal education requirement
• High schools students are encouraged to apply.
• This position requires the ability to do the following, with or without reasonable accommodation –
• Ability to stand and move throughout the park for extended periods.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to communicate effectively in a loud indoor environment.
• Ability to respond quickly to safety situations.
• Compensation starts at $17.00/hr. Full pay range goes up to $0.00 USD per hour and is based on qualifications and experience.
• CircusTrix and its brands are proud to be equal opportunity employers.
• We celebrate diversity and are committed to creating an inclusive environment for all team members.
• This job description is intended to indicate the kinds of tasks required of the position given this title and shall not be construed as declaring all the specific duties and responsibilities. It is not intended to limit or in any way modify the right of management to assign and direct the work of employees under their supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind.

SKILLS:

• Foundational competencies include –
• Positive and professional attitude.
• Strong verbal communication skills.
• Coachability and openness to feedback.
• Reliability and punctuality.
• Team-oriented mindset.
• Initiative and willingness to take ownership of assigned tasks.
• Ability to remain calm and respectful in busy or high-energy situations.
• Basic comfort with technology, including POS systems and scheduling tools.
• EDUCATION:
• No formal education requirement
• High schools students are encouraged to apply.
• PHYSICAL REQUIREMENTS:
• This position requires the ability to do the following, with or without reasonable accommodation –
• Ability to stand and move throughout the park for extended periods.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to communicate effectively in a loud indoor environment.
• Ability to respond quickly to safety situations.
• Compensation starts at $17.00/hr. Full pay range goes up to $0.00 USD per hour and is based on qualifications and experience.
• CircusTrix and its brands are proud to be equal opportunity employers.
• We celebrate diversity and are committed to creating an inclusive environment for all team members.
• This job description is intended to indicate the kinds of tasks required of the position given this title and shall not be construed as declaring all the specific duties and responsibilities. It is not intended to limit or in any way modify the right of management to assign and direct the work of employees under their supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind.

Preferred Qualifications

• Previous customer service or hospitality experience is preferred but not required.